Thank you for visiting and shopping at brazilianbeauty.co.nz. Following are the terms and conditions that constitute our Shipping Policy.

Currently, we ship within New Zealand and Australia

While we use reasonable efforts to satisfy the shipping and delivery dates provided to you, we shall not be liable for any delays in shipments.

Order changes

Once your order has been confirmed, it can’t be modified. If you wish to cancel or return a product, you can visit the Return & Refund page and follow the procedure mentioned there.

Item not received

If you have successfully placed an order and haven’t received it, but the tracking status shows it to be delivered, then you may contact the carrier to find out the status of your order, since as once the item is shipped, we don’t have control over it.

If the problems persist kindly write us at contactus@beautyessence.co.nz and we’ll try our best to help and resolve the issue at our earliest.

Sometimes due to technical issues tracking information won’t be available. In such cases, if you are unable to locate your order, contact us at contactus@beautyessence.co.nz and we will assist you to resolve the issues at our earliest. You can visit the Return & Refund page to understand the procedure in case of orders that are declared lost or damaged.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Contact Us:

Phone: +6421756707

Email: contactus@beautyessence.co.nz